Mark Warner Reviews

Avoid the Rhodes resort until they have got the hang of it. It is nowhere near as nice as advertised yet. They say they are working on it but in the meantime they charge flagship resort prices for a resort that is far from that. The facilities are average and so is the food. I did contact customer services many times and had no response to my many complaints.

Just come back from this MW ski holiday. Terrible experience, from the travel to the check in to the food to the lack of information by the MW reps. Not good value for money , hotel overrated for the money no pool or spa as was advertised when we paid. Avoid this hotel and avoid MW a complete rip off. Spend your money with another ski company. The hotel needs updating the food is basic and a lack of staff. No welcome meeting just left to our own devices. Rooms not serviced properly. Food left outside of rooms on the floor half eaten. Safe and room lights didn’t work. Had to keep asking for toilet roll and basic room toiletries. Breakfast the most basic you could get. This is not good value for money. AVOID!!!!!! Complete rip off !

We booked a skiing holiday a week ago. Tignes Val Claret. The whole point is it should be easy, all inclusive and family friendly. A week later and hours in the phone, no skiing lessons available for the kids. Worse than useless. Avoid.

Really well organised, kept informed, excellent well trained staff and fantastic food. 2nd experience of Mark Warners holidays, one Greece one Turkey (Phokaia) and both excellent. Would book again without any reservations.

We had originally booked the holiday before the first lock down. We waited and booked earlier this year but due to the pandemic the holiday airport and day had to be moved. Mark Warner were really good kept us informed and let us book a new date or cancel.
We wanted to go to an old favourite with us Phokaia beach in Turkey. We were not disappointed just as we remembered with some new upgrades. Both the Mark Warner and local staff were great, set in beautiful grounds, set right on a safe bay and lots fresh food.
We have use this resort for a quiet relaxing break on a number of occasions and so nice to return.

Appalling customer service (Ie none). They changed airport and time of flights, saying that's their right within their terms and conditions. This despite us paying more for specific flights, that extra not returned. No help when we got covid and couldn't travel. Our tough luck apparently, only offer was an inferior holiday, during term time, for 3k more. This after we agreed to roll over previous covid cancelled trips due do France being closed, rather than asking for our money back. Be warned, Clearly they apply the terms and conditions in the most favourable way for them and don't care about the customer. Avoid!

We went to Limnos, Greece last week with Mark Warner, i cannot praise them enough, George and the staff went above and beyond in their help and kindness and made everyones holiday amazing. One of the best holidays i have had, and when our flight home was cancelled Mark Warner/George organised transfers back to the hotel immediately, got us all into rooms quickly and we had another amazing night at the resort. He also made sure flight went out the next day, i cannot fault them they were incredible. Will definitely book again.

Unhelpful customer services, unable to Talk to hear of customer sales Gordon Spence who does not reply to emails. Holiday flights were changed to diferentes dates and airport, a refund was promised in writing if this was not convenient on the 5th of April, no money has been refunded yet and there is no reply to when or if it will happen. Highly unprofessional.

Absolutely shocking customer service. It is their policy that customer services don't take phone calls...that says it all! Even their sales call handlers said it was a load of BullS, their words! I am still waiting on a refund 6 weeks after they agreed to it. Have had the same abrupt and unhelpful correspondence with Gordon when he chooses to pick up his emails. As if a holiday cancellation wasn't disappointing enough to have to deal with this stress is quiet frankly disgusting. Will fight on and get what I'm legally entitled to.

Dishonest and lied about the fact that they had received confirmation that I did not want a voucher but the full refund that I was entitled to. They tried blame the agent I booked through but the agent had a recording of the call which clearly stated I wanted a refund! Nothing more needs to be said!

Mark Warner cancelled my holiday to Turkey due to COVID travel restrictions which were announced after I booked the holiday. They insist I can only have a credit note and not a refund which is a stance which is not just illegal but morally unfair. People should be careful and wary of booking a holiday with such an organisation that does not put the customer first. I will now be taking legal steps to recover my money but hopefully this is helpful to others so they can avoid getting into the same situation.

I booked a holiday, but realised a few minutes after putting the phone down that my passport was out of date.
They gave me a credit note, by the time my passport came the only availability was 1/2 term in October, and the price had doubled.
They would not let me roll into 2022 season, which seemed very ungenerous.

They are refusing to refund my deposit and will only provide a credit note or transfer to another holiday.
I have checked the government website publications/package-holiday-refunds-and-cancellations/information-about-package-holiday-refunds-and-cancellations and this states that you do not have to accept a credit note. MW need to do better.

One of the worst customer service experiences I've ever had with a travel company. I feel dreadfully sorry for people in the industry but they have compounded the issue by sticking there head in the sand. Gordon who is the head of customer service needs to take a long hard look at how he deals with issues, incompetence is the word that jumps out. STAY WELL CLEAR OF THIS COMPANY

It is more important than ever to book with a holiday company you can trust. Unfortunately Mark Warner have proven themselves to be untrustworthy. My experience was much like the other reviews, they refused a refund and it was not until after I threatened legal action that they agreed to refund. They then missed their own deadline to refund me despite me reminding them the refund was due. Awful experience.